Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.ascottestate.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.

Ascott Estate is the data controller and we are responsible for your personal data (referred to as ‘we’, ‘us’ or ‘our’ in this privacy notice).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@ascottestate.co.uk

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE COLLECT IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of person data about you:

Communication data that includes any communication that you send us, whether that be through the contact form on our website, through email, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful grounds for this processing us our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User data that includes data about how you use our website and any online services together with any data you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and businesses. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices your use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and improve our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to improve our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is our legitimate interest which is to improve our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to improve our business).

Sensitive Data
We do not collect any Sensitive Data about you. Sensitive Data refers to date that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientations, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested date, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal date to send you marketing communications is either your consent or our legitimate interests (namely to improve our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (1) you made a purchase or asked for information from us about our goods and services or (2) if you agreed to receive marketing communications and in each case if you have opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by clicking the link on the bottom of our marketing emails or by emailing us at info@ascottestate.co.uk at any time.

If you opt out of receiving marketing communication this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:
· Service providers who provide IT and system administration services.
· Professional advisors including lawyers, auditors, insurers and bankers.
· Government bodies that require us to report our processing activities.
· Third parties to whom we sell, transfer or merge parts of our business or assets.

We require all third parties to whom we sell, transfer, or merge parts of our business with to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put security measures in place to prevent your personal data from being lost accidentally, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We only retain your personal data for as long as necessary to fulfil the purposed we collect it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

To decide the correct length of time to keep the data for we look at the amount of data gathered, its nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the purpose of processing it, if these can be achieved by any other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Financial, Transaction and Identity Data) for 6 years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this data information indefinitely without providing further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at: info@ascottestate.co.uk

There is no fee payable to access your personal data. However, if your request is clearly unfounded, excessive or repetitive we may charge a reasonable fee or refuse to comply with your request in these circumstances.

To ensure that the personal data disclosed under a request is that of the person requesting it and is not received by a person who has no right to receive it, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask for further information to speed up our response to your request.

We try to respond to all legitimate requests within one month of the request date. If your request is more complex or you have made a number of requests, this process may take longer than a month. If this is the case, we will notify you.

If you are unhappy with any aspect of how we collect your data and how we use it, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you do have a complaint that you contact us first so that we can try to resolve it for you.

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third parties and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

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For details of how and why the National Trust use and process data please visit: https://www.nationaltrust.org.uk/features/privacy-policy